Health Professionals
Staff training within the GP Surgery

Sue offers a range of communication skills training geared
to the specific needs of surgery staff. These include:

Customer Care
Dealing with patients in person and on the telephone.
Defusing aggression, dealing with difficult patients.
Creating good relations using Non-Violent
Communication.

Supervisory Skills

Often practice staff are promoted without undergoing training
in how to manage others. This course provides a grounding
in how to deal with staff.
Communication skills.
Dealing with performance problems or bullying.
Setting realistic targets.
Effective appraisals.
Group dynamics.
How to increase happiness and productivity in the workplace.
Contact Sue at: sue@sulisconsulting.com © Sulis Consulting 2006