Sue offers a range of communication skills training gearedto the specific needs of surgery staff. These include:
Customer Care
- Dealing with patients in person and on the telephone.
- Defusing aggression, dealing with difficult patients.
- Creating good relations using Non-ViolentCommunication.
Supervisory Skills
Often practice staff are promoted without undergoing trainingin how to manage others. This course provides a groundingin how to deal with staff.
- Communication skills.
- Dealing with performance problems or bullying.
- Setting realistic targets.
- Effective appraisals.
- Group dynamics.
- How to increase happiness and productivity in the workplace.
